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FAQ
What is pre-order?
Pre-ordering means reserving an item before it is produced, so there is no immediate stock available. This may result in a waiting period as the product is being manufactured
Following the pre-order period, the production time is estimated to be one month. We will keep you informed from the start of manufacturing to shipment, ensuring that you are aware of each stage of the process.
PRODUCTS
What size i should get ?
To determine the perfect size, we recommend checking our product page, which provides size suggestions based on your measurements. Our size chart is also available to assist you in choosing the size that best fits you.
The item i received is defective, what can i do?
If the item you received is defective, you can contact us via email for any issues at info@nobless.xyz. We will do our best to promptly address the situation and ensure your complete satisfaction.
How can i get more information about an item?
To get more information about an item, you can check the product page for specific details. If you have any further questions, feel free to contact us via email at info@nobless.xyz.
DELIVERY
How long until my order is delivered?
The delivery time depends on the entire process. The production of the products will take approximately one month, and once your order is in our warehouse, shipping will be processed within 3 to 5 days.
Do i have to pay additional customs or import fees ?
Please note that if you are within the European Union, no additional fees apply.It's the customer's responsibility to pay import taxes. Regulations for import duties and taxes may vary, and we are unable to control nor predict their amount. If you refuse a shipment from us, you are responsible for the original shipping charges and the courier cost.
How much does delivery cost?
Delivery is free for everyone.
How can i track my order?
You will receive an email with your tracking number, and you can track your package on the carrier's website.
Where do you deliver ?
We deliver worldwide.
I am not present at the time of delivery of my order, what should i do?
If you are not present during the delivery, your package will be available at a pickup point where it will be deposited for retrieval on another day. Check the carrier's website for more information.
The indicated deadline has passed and i still haven't received my order, what should i do?
If the indicated deadline has passed and you still haven't received your order, it might be due to unforeseen delays. Please note that the provided date is just an estimate, and your package may arrive a few days later. If your item is not delivered, please contact us.
How do i know the status of my order ?
To know the status of your order, you will receive regular updates via email. You will be provided with a tracking number that indicates the current location of your package.
REFUND & RETURN
I would like to make a return to be refunded
If you wish to make a return for a refund, please be aware that returns are not possible except for defective products. Make sure to make the right choice when making your purchase.
How long does a refund take?
The refund will be processed upon receiving your package. The refund process typically takes 3 to 5 days, depending on your bank's processing times.
ORDER
Can i change or cancel my order?
You can cancel your order as long as pre-orders are open. Once closed, you won't be able to cancel. If you encounter any issues, please contact us.
My order is marked as delivered but i have not received anything
If your order is marked as delivered but you have not received anything, please contact us via email, and we will assist you in resolving the issue.
PAYMENT
What payment methods are available?
You can pay with your Paypal account, Visa, Mastercard, Apple Pay, Shop Pay, and many other options through our world-renowned payment provider, Shopify Payments, ensuring the security of information exchanges.
My payment failed, what can I do?
his can be due to several things such as a credit card error or an item being out of stock. Please try again and double-check your information.
If your bank account has been debited but you have not received any order or shipping confirmation, please contact us as soon as possible at info@nobless.xyz.